1. Overview
This Refund Policy explains how cancellations, returns, replacements, and refunds work for products bought from A B Big Store. Statutory consumer rights under Indian law are not affected.
2. Cancellation before dispatch
You may cancel an order before it is dispatched by emailing contact@abbigstore.com with your order reference. Prepaid amounts are refunded to the original payment method. Cash-on-delivery orders can be cancelled the same way; no payment is collected if the shipment is stopped in time.
3. Return window
Unused, uninstalled products in original packaging may be returned within 7 days of delivery if they are in resaleable condition with all accessories, manuals, and warranty cards. Opened appliances that have been installed (for example chimneys, geysers, RO purifiers, or wall-mounted TVs) are not eligible for “change of mind” returns.
4. Damaged, defective, or wrong item
If the product arrives damaged, is dead on arrival, or is the wrong model:
- Report it within 48 hours of delivery with unboxing photos or video.
- We will arrange a replacement or a full refund, including standard shipping charged at checkout.
- Do not attempt self-repair; that can void manufacturer warranty.
5. What cannot be returned
- Products damaged by misuse, power surge without a recommended stabilizer/UPS, or unauthorised installation.
- Items missing serial numbers, original packaging, or free gifts bundled at purchase.
- Clearance or “final sale” items marked as non-returnable on the product page.
6. How to request a return
Email us with your order reference, product name, reason, and supporting photos. After approval we will share a pickup or drop-off instruction. Return shipping for change-of-mind orders is payable by the customer unless the item is defective or incorrectly supplied.
7. Refund method and timeline
After we receive and inspect the product (typically 3–5 business days), approved refunds are issued:
- Card / UPI: 5–7 business days to the original account, depending on your bank.
- Cash on delivery: bank transfer to an account you nominate, usually within 7 business days of inspection.
GST invoices will be adjusted as required. Shipping is refunded only when the return is due to our error or a defect.
8. Warranty repairs
Faults after the return window are handled under the manufacturer warranty, not as a store refund. We can help you raise a service request with the brand.
9. Contact
Refunds and returns: contact@abbigstore.com or 9646048542. See our Terms and Conditions and Privacy Policy.